Refund policy
Return & Refund Policy
At Aerozem Official, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help.
Returns
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- Returned in its original packaging
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personal care products that have been opened or used
- Final sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the item received is:
- Damaged
- Defective
- Incorrect
Exchanges
We replace items only if they arrive damaged or defective.
If you need an exchange, please contact our customer support team for assistance.
Return Address
Ragufir Fernanda
Jalan Siulak Gedang
TELAGO BIRU
KERINCI
37111
Indonesia
